Refund policy

RIBICKIE Farms LLC

Refund & Return Policy

At RIBICKIE Farms, we take pride in providing quality farm-grown, wild-harvested, and handcrafted products. Customer satisfaction is important to us, and we want every order to arrive in excellent condition.

🌿 Returns – Nonperishable Products

We accept return requests for eligible nonperishable merchandise within 15 days of delivery.

To qualify for a return:

Products must be unused, unopened, and in their original packaging.
Items must be in the same condition in which they were received.
Proof of purchase is required.
Returns must be approved before merchandise is shipped back.

To request a return, contact ribickiefarms@yahoo.com with your order number and reason for the return.

Once approved, we will provide return instructions and the appropriate return address.

Return shipping costs are generally the customer's responsibility unless the return results from our error or a defective product. We will explain any applicable costs before you return an item.

🍄 Fresh Mushrooms & Perishable Products

Because fresh gourmet mushrooms and other perishable agricultural products have limited shelf lives, we cannot accept physical returns of perishable goods.

However, RIBICKIE Farms stands behind the quality and freshness of our products.

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery, whenever reasonably possible.

Please provide your order number, a brief description of the issue, and photographs of the affected products and packaging, if available.

Our Resolution Policy:

Affected products valued at $20 or less: We generally offer a replacement at no additional cost.
Affected products valued over $20: We generally offer a refund for the affected products rather than a replacement.

All claims are reviewed individually. If a replacement is unavailable or impractical, we may issue a refund instead.

Refunds and replacements are subject to verification of the issue and applicable consumer protection laws. Nothing in this policy limits your legal rights regarding defective, damaged, or incorrectly supplied products.

🌸 Herbs, Dried Botanicals & Personal Care Products

For health, hygiene, and product safety reasons, opened or used herbs, dried botanicals, soaps, and personal care products are generally not eligible for return.

Unopened, unused, nonperishable items may qualify for return within the 15-day return period, subject to product-specific restrictions.

If an item arrives damaged, defective, or incorrect, please contact us so we can make it right.

📦 Damaged, Defective or Incorrect Orders

Please inspect your order promptly upon arrival.

If an item arrives damaged, defective, or incorrect, contact us at ribickiefarms@yahoo.com as soon as possible.

We may request photographs or additional information to help resolve the issue.

🚫 Non-Returnable Items

Unless required by applicable law, we generally cannot accept returns of:

Fresh mushrooms and other perishable products
Opened or used food, herbal, or botanical products
Opened or used soaps and personal care products
Custom-made or personalized products
Gift cards
Final-sale merchandise, where clearly identified before purchase

These restrictions do not limit any rights customers may have regarding damaged, defective, misrepresented, or incorrect products.

🔄 Exchanges

If you would like a different eligible product, please contact us to discuss available options.

In most cases, approved returns will be refunded, and customers may place a new order for their preferred item.

💳 Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

📍 Local Pickup Orders

Customers purchasing products through an arranged local pickup location should inspect their items at pickup whenever possible.

If an issue is discovered afterward, please contact us promptly so we can review the concern.

⚖️ Consumer Rights

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws. Where mandatory local or international consumer laws apply, those requirements take precedence over this policy.